In-depth collaborative learning sessions designed to build knowledge and stimulate discussions on trending industry topics
Click here for details on our new 2026 USFNgage sessions!

What is USFNgage?

How it Works
USFN is reinventing the traditional webinar with our new complimentary virtual learning series USFNgage. In these 90-minute in-depth sessions, we aim to expand and enrich learning by increasing participation and dedicating more time to each topic. Unlike traditional webinars, USFNgage sessions are designed to be collaborative with speakers and participants engaging face-to-face on camera. By participating in USFNgage sessions, you'll:
  • Gain enhanced knowledge of important topics impacting the mortgage servicing industry
  • Explore best practices and leverage the expertise of other participants
  • Find practical tools to implement in your business and share with your team
  • Expand your professional network​ ​
USFNgage sessions will utilize a Zoom meeting format where speakers will engage directly with participants face-to-face. Participants should come prepared to enable their video, unmute themselves, and engage with both speakers and fellow participants. Participation in USFNgage sessions will include:
  • Non-verbal communication via Zoom (reactions, written comments/questions via chat); and,
  • Verbal communication (answering questions and sharing experiences aloud).

​In addition, USFNgage sessions will use breakout rooms to facilitate smaller group discussions and collaboration. Participants will spend time working in smaller groups on an assigned topic and will develop a brief group report that will be presented to all participants during the session.  ​

Who Should Attend USFNgage
Sessions are open to all USFN members and client organizations including mortgage servicers, government-sponsored enterprises, banks, lenders, and other financial institutions involved in the servicing of defaulted loans. While educational content is appropriate for servicers of all experience levels, those with 5-10 years of experience, including mid-level managers, will find these sessions most beneficial. USFN members of all experience levels will also find these sessions beneficial.

Upcoming USFNgage Sessions

APRIL 30 | 1-2:30 p.m. CT

From Influence to Impact: Women Leading Change in Mortgage Servicing
Session Overview: This session explores how women leaders in mortgage servicing are transforming influence into measurable impact by driving processes, innovation, and elevating how our industry does business. Through real-world insights and leadership perspectives, attendees will gain a deeper understanding of how women are shaping the future of servicing. Click here for full session details, including agenda and speakers.
Sponsored by CaseMax 

JUNE 25 | 1-2:30 p.m. CT

Risk on All Fronts: Class Actions, Cybersecurity & Compliance in Servicing
Session Overview: This session examines the growing risk landscape in mortgage servicing, focusing on class action litigation, cybersecurity threats, and evolving compliance expectations. Attendees will gain practical insights into how servicers can proactively identify, mitigate, and manage risk across these critical fronts while maintaining operational resilience and borrower trust.
Sponsored by SGP Advisors

AUGUST 6 | 1-2:30 p.m. CT

Smart Tech, Real Impact: AI and Innovation in the Servicing Ecosystem
Session Overview: This session explores how artificial intelligence and emerging technologies are driving meaningful innovation across the mortgage servicing ecosystem, from operational efficiency to enhanced borrower engagement. Attendees will learn how to move beyond hype to implement smart, compliant solutions that deliver real, measurable impact.
Sponsored by Sagent

DECEMBER 3 | 1-2:30 p.m. CT

What Just Happened?! A Candid Year-End Conversation on Servicing’s Biggest Issues
Session Overview: This session delivers a candid, no-filters discussion of the most consequential developments that shaped mortgage servicing over the past year, from regulatory shifts to market disruptions. Attendees will gain clear perspective on what mattered most, what caught the industry off guard, and what these lessons mean heading into the year ahead.​
Sponsored by Mortgage Connect
Date
April 30

Time
1-2:30 p.m. CT

Moderator
Carrie Ward
Aldridge Pite, LLP

Panelists
Jodi Bell​
SingleSource Property Solutions LLC
​
Monica Hadley
Evergreen Home Loans

Laura O'Sullivan​
McCabe

Stephanie Ruiz
Celink
Thank you to our Visionary Circle sponsor CaseMax for sponsoring this USFNgage session.

From Influence to Impact: Women Leading Change in Mortgage Servicing

Session Overview

Join us as we explore how women leaders in mortgage servicing are transforming influence into measurable impact by driving processes, innovation, and elevating how our industry does business. Through real-world insights and leadership perspectives, attendees will gain a deeper understanding of how women are shaping the future of servicing.

Breakout 1: In the Pocket - Executive Presence and Showing Up with Confidence in High-Stakes Moments
  • What executive presence really looks like in today’s servicing environment
  • Understanding what it means to be “in the pocket” in high-pressure situations
  • Where this shows up most often (client interactions, internal alignment, leadership conversations)
  • Common challenges that can impact confidence and communication
  • Practical ways to strengthen presence, communication, and influence
  • Open discussion and shared experiences
  • Key takeaways​​

Breakout 2: Navigating a Room Where Decisions Happen
  • Claiming Space & Voice
  • Influence Without Permission
  • Navigating Bias & Double Standards
  • Strategic Communication Styles
  • Navigating Interruptions and Amplify Others
  • Informal Power & Networks
  • Confidence v. Perception
 
Breakout 3: From Voice to Outcomes - How Influence Turns into Real Execution
  • Socializing Ideas Before the Room
  • Separating Ego from Impact
  • Closing the Loop ​

Breakout 4: Building High-Impact Teams that Execute Change​
  • What differentiates teams that execute vs. those that stall?
  • How do you foster innovation within highly structured environments?
  • How do you mentor the next generation of women leaders?

Agenda

  • Welcome/orientation
  • ​Speaker presentations to introduce the four breakout topics
  • Breakout room collaboration - Participants will choose the topic they want to explore further, then work with other participants to share ideas and resources, ask questions, brainstorm solutions, and explore best practices.
  • Group reports - Each breakout group will present a brief report on their assigned topic to all participants, highlighting key takeaways.
  • Wrap up and next steps​​

Technology Requirements

Zoom Functionality
To maximize the functionality of Zoom during USFNgage sessions, including the ability for you to place yourself into your preferred Breakout Room, it is essential you have the latest version of Zoom downloaded to your computer. To verify your version, click on zoom.us, then Check for updates. ​
equipment
It is recommended that you log into the Zoom meeting link via a laptop/computer, instead of a tablet, smartphone, or other electronic device, for an optimal learning and networking experience. ​
accessibility
Captions will be enabled for all USFNgage sessions, but should you require any additional accommodations to fully participate, please email us at [email protected] with as much advance notice as possible.

Access Resources

​Click the resources button to access post-session handouts and PPTs.