In-depth collaborative learning sessions designed to build knowledge and stimulate discussions on trending industry topics

What is USFNgage?

How it Works
USFN is reinventing the traditional webinar with our new complimentary virtual learning series USFNgage. In these 90-minute in-depth sessions, we aim to expand and enrich learning by increasing participation and dedicating more time to each topic. Unlike traditional webinars, USFNgage sessions are designed to be collaborative with speakers and participants engaging face-to-face on camera. By participating in USFNgage sessions, you'll:
  • Gain enhanced knowledge of important topics impacting the mortgage servicing industry
  • Explore best practices and leverage the expertise of other participants
  • Find practical tools to implement in your business and share with your team
  • Expand your professional network​ ​
USFNgage sessions will utilize a Zoom meeting format where speakers will engage directly with participants face-to-face. Participants should come prepared to enable their video, unmute themselves, and engage with both speakers and fellow participants. Participation in USFNgage sessions will include:
  • Non-verbal communication via Zoom (reactions, written comments/questions via chat); and,
  • Verbal communication (answering questions and sharing experiences aloud).

​In addition, USFNgage sessions will use breakout rooms to facilitate smaller group discussions and collaboration. Participants will spend time working in smaller groups on an assigned topic and will develop a brief group report that will be presented to all participants during the session.  ​

Who Should Attend USFNgage
Sessions are open to all USFN members and client organizations including mortgage servicers, government-sponsored enterprises, banks, lenders, and other financial institutions involved in the servicing of defaulted loans. While educational content is appropriate for servicers of all experience levels, those with 5-10 years of experience, including mid-level managers, will find these sessions most beneficial. USFN members of all experience levels will also find these sessions beneficial.

Upcoming USFNgage Sessions

​Date
August 6

Time
1-2:30 p.m. CT

Moderator
Christianna Kersey
Cohn, Goldberg & Deutsch, LLC
​
Panelists
Ann Dukette
Rocktop Technologies

Erica Johnson-Seck
Mr. Cooper

Miriam Moore
ServiceLink

Carrie Ward
BWW Law Group, LLC
​Thank you to our ​USFN President's Circle Sponsor
ServiceLink
​for supporting this USFNgage session.

Women in Servicing

Session Overview

This interactive session will include insight and discussion with distinguished female leaders in the default servicing industry. We will learn about their leadership journeys and the impediments they have faced on the road to success. We will explore and discuss career advancement, networking and mentoring, work-life balance in the remote work environment, and strategies for building a strong community within your company.

Agenda

  • Welcome, orientation, logistics, sponsor remarks, and panelist introductions 
  • Short content presentations to introduce each of the four breakout topics
  • Breakout room collaboration - Participants will choose the topic they most want to explore further, then work with other participants to share ideas and resources, ask questions, brainstorm solutions, and explore best practices 
  • Group reports - Each breakout group will present a brief report on their assigned topic to all participants highlighting key takeaways 
  • Wrap up, next steps, and announcements

Breakouts

Breakout 1: Career Advancement - Maximizing Your Impact in the Workplace/Strategies for Career Advancement
  • Embrace Your Femininity in the Workplace
  • Attract the Right People to Help you Succeed
  • Smallest Gestures Can Make the Biggest Impact
​
Breakout 2: Networking and Mentoring- It’s Not What You Know, It’s Who You Know?
  • The Benefits of Networking  
  • Seeking Opportunities for Mentorship and Sponsorship
  • The Value of Executive Coaching
 
Breakout 3: Work-life Balance in a Remote Work Environment
  • Personal Experiences
  • Flexibility
  • Mental Health 
  • Routine and Structure
 
Breakout 4: Strategies for Building a Strong Community Within Your Company
  • Internal Relationship Building
  • Company Events and Team Building
  • Achieving Company Goals 
​

Technology Requirements

Zoom Functionality
To maximize the functionality of Zoom during USFNgage sessions, including the ability for you to place yourself into your preferred Breakout Room, it is essential you have the latest version of Zoom downloaded to your computer. To verify your version, click on zoom.us, then Check for updates. ​
equipment
It is recommended that you log into the Zoom meeting link via a laptop/computer, instead of a tablet, smartphone, or other electronic device, for an optimal learning and networking experience. ​
accessibility
Captions will be enabled for all USFNgage sessions, but should you require any additional accommodations to fully participate, please email us at [email protected] with as much advance notice as possible.