Connecting the dots on hot topics, emergent issues, and their impact on the mortgage servicing industry

USFN BRIEFING WEBINAR SERIES

Our USFN complimentary Briefings allow you to stay in the know on breaking industry news, hot topics, and legislative updates. We know you have limited time in your schedule, so Briefings are one-hour live webinars and this year's lineup is keenly focused on subjects that are timely and most relevant to the mortgage servicing industry.

​Webinars are open to all USFN members and client organizations including mortgage servicers, government-sponsored enterprises, banks, lenders, and other financial institutions involved in the servicing of defaulted loans. While Briefings will not be scheduled each month, we anticipate offering approximately six throughout the year. Be sure to register to gain actionable insights, solutions, and strategies to help your team tackle the most pressing issues facing our industry right now and succeed in today's ever-changing legal landscape.​

​Have a topic you'd like covered in a future Briefing? Submit your idea here.

Register for Upcoming Briefings

MAY 12 | 1:00 PM CT

NAVIGATING MEDIATIONS IN A CHANGING LANDSCAPE: STRATEGIES, PITFALLS & BEST PRACTICES

As borrower mediation requirements continue to evolve, firms and servicers must adapt their approach to preparation, communication, and compliance. With fewer mediation options available and increasing scrutiny around borrower interactions, it is critical to approach mediation strategically from the outset.
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This webinar will begin with a practical framework for mediation preparation, followed by a live mock mediation scenario to demonstrate effective borrower engagement and communication techniques. Attendees will gain insight into borrower eligibility considerations, jurisdictional nuances, and common pitfalls that can lead to adverse outcomes, including bad faith hearings. The session will provide actionable strategies to improve outcomes, mitigate risk, and ensure consistency across jurisdictions.

Session Outline:​
  • ​​Mediation Preparation: Setting Up for Success
    • Witness prep framework for mediations
    • Key objectives, mindset, and strategy going into mediation
    • Internal coordination and file readiness
    • Preparing key representatives for borrower interaction
  • Mock Mediation: Practical Application
    • Live mock mediation scenario
    • Demonstration of effective borrower communication techniques
    • Examples of how to handle common borrower responses and challenges
  •  Jurisdictional Differences
    • How mediation requirements vary by state
    • Importance of understanding local rules and practices
    • Loss Mitigation/Mediation outside traditional settlement conference part
  •  Common Pitfalls & Risk Mitigation
    • Frequent missteps that lead to escalation
    • Avoiding bad faith hearings
    • Documentation, positioning, and defensibility
    • Setting up the mediation for success from the start

​You will be invited to provide questions for our panelists during the webinar. Questions may also be submitted during the registration process in the question box. ​
​​​Moderator
Jose Hasbun
McCabe

​​Panelists
Michelle Gilbert
Rubin Lublin, LLC
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Brian Goldberg
Gross Polowy, LLC

Nate Harpham
The Mortgage Law Firm, PC

Jianna Santos
McCabe

John Ney
Brock & Scott, PLLC

Ellen Brandt
Rocket Mortgage







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​Thank you to our ​USFN President Circle Sponsor Xome for supporting this Briefing.

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Click the resources button to the right to access post-Briefing handouts, PPTs, and recordings.