Connecting the dots on hot topics, emergent issues, and their impact on the mortgage servicing industry

USFN BRIEFING WEBINAR SERIES

Our USFN complimentary Briefings allow you to stay in the know on breaking industry news, hot topics, and legislative updates. We know you have limited time in your schedule, so Briefings are one-hour live webinars and this year's lineup is keenly focused on subjects that are timely and most relevant to the mortgage servicing industry.

​Webinars are open to all USFN members and client organizations including mortgage servicers, government-sponsored enterprises, banks, lenders, and other financial institutions involved in the servicing of defaulted loans. While Briefings will not be scheduled each month, we anticipate offering approximately six throughout the year. Be sure to register to gain actionable insights, solutions, and strategies to help your team tackle the most pressing issues facing our industry right now and succeed in today's ever-changing legal landscape.​

​Have a topic you'd like covered in a future Briefing? Submit your idea here.

Register for Upcoming Briefings

SEPTEMBER 9 | 1:00 PM CT

FIRST TIMERS CLUB: REAL-WORLD LESSONS FROM THE FRONT LINES OF DEFAULT SERVICING

Success in mortgage default servicing requires more than understanding the law — it demands sound judgment, effective communication, and the ability to navigate unexpected challenges with confidence. This session is designed for newer attorneys and those looking to strengthen their practice by exploring the practical realities of representing mortgage servicers throughout the foreclosure process.

Panelists will discuss the foundational knowledge every attorney should know, including loan documents, title issues, bankruptcy basics, foreclosure procedures, and local court practices. The conversation will also cover the day-to-day challenges of managing a high-volume caseload, communicating with clients and borrowers, addressing ethical and compliance concerns, and responding to courtroom surprises ranging from difficult judicial questions to missing witnesses and standing issues.

Through candid stories and real-world scenarios, attendees will gain practical strategies for building credibility with clients and courts, avoiding common pitfalls, and developing the judgment and professionalism that distinguish trusted outside counsel from attorneys who simply manage files. Whether you're in your first year of practice or mentoring the next generation of foreclosure attorneys, this session offers actionable insights that can be applied immediately.

Session topics:​
  • Foundations: What to Learn about First?
    • Loan documents
    • Title issues
    • Bankruptcy fundamentals
    • Industry structure
    • State-specific foreclosure procedures
    • Local court practices
  • Administrative Issues
    • Missed Hearings / Running Late
    • Technology Failures
    • Time Management
  • Communication with Clients
    • Keeping Clients Updated
    • Non-Responsive Clients and Witnesses
    • Servicing Transfers Before Trial
    • Client Directives vs. Court Orders
  • Communication with Borrowers, Compliance, and Professional Risk
    • FDCPA Considerations
    • Borrower Communications
    • Receiving a Bar Complaint or Malpractice Suit
    • Threats and Crisis Situations
  • Courtroom Challenges
    • "The First Time a Judge Yelled at You"
    • Handling Difficult Judicial Questions
    • Exhibits and Evidence
    • Last-Minute Witness Changes
    • Witness Travel Emergencies
    • Missing Court Documents
    • Pleading Defects and Standing Issues
  • Final Questions/Q&A
    • What is the most unexpected thing that happened in court and how did you deal with it?
    • What is one piece of advice you wish someone had given you during your first year as an attorney and/or your first year in this industry?

Download the full session outline

​You will be invited to provide questions for our panelists during the webinar. Questions may also be submitted during the registration process in the question box. ​
​​​​Moderator
Quinn Gray
Trott Law, P.C.

​​Panelists
Amanda Driscole
Brock & Scott, PLLC

Richard Haber
McCalla Raymer Leibert Pierce, LLP
​
Christianna Kersey
Cohn, Goldberg & Deutsch, LLC

Justin Ortega
A&D Mortgage LLC

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​Thank you to our ​USFN Visionary Circle Sponsor NetDirector. for supporting this Briefing.

Access Previous Briefings

Click the resources button to the right to access post-Briefing handouts, PPTs, and recordings.