* Session moderators denoted with an asterisk
Servicer-Only Networking & Roundtable
Will Benson BSI Financial Services x
Will manages the Agency Foreclosure and Claims groups at BSI Financial. Will has worked in the mortgage default industry for 15 years, starting at a Default Services law firm in the operations and client relations groups before transitioning to the Servicing side of the business, where he has spent the past 7 years. He has managed foreclosure teams - primarily handling FHA, VA, USDA, and GSE loans. |
Ashley Misener M&T Bank x
Ashley M. Misener is Senior Vice President of the Foreclosure Support Unit at M&T Bank. In her role, she oversees daily operations of Foreclosure: Referral, Quoting, Document Execution, Pre-Sale Review and Active Military. She manages Acquisition Support and Strategic Workflow Analytics for Foreclosure, Bankruptcy and Property Preservation. Ashley led her division to transition employees to Work From Home at the start of the pandemic and is coordinating the Return to Office initiative. Ms. Misener received her bachelor’s degree from Niagara University, where she majored in Political Science and minored in Women’s Studies, Middle Eastern and Islamic Studies, and Law and Jurisprudence. She obtained her Paralegal Certification from Canisius College. Ashley continued her education at Medaille College, earning her master’s degree with a concentration in Organizational Leadership. |
Tori White Flat Branch Home Loans x
Tori White is the Servicing Default Manager at Flat Branch Mortgage, Inc., which she assumed in May 2019. She oversees all aspects of bankruptcy, loss mitigation, foreclosures, and collections for the portfolio's government and conventional loans. Tori joined Flat Branch Mortgage in 2017 to aid in the expansion of the recently established in-house Servicing Department. Her initial responsibilities covered several critical business areas, such as Loan Accounting and Investor Reporting for Ginnie Mae, Fannie Mae, and Freddie Mac. Before joining Flat Branch Mortgage, Inc., Tori spent the previous 10 years as an Assistant Branch Manager for United Credit Union and managed the branch's consumer, mortgage, and business accounts. |
Opening Session: A Snapshot of Success: Collaboration Aimed at Achieving Sustainable Outcomes
Christianna Kersey * Cohn, Goldberg & Deutsch, LLC x
Christianna Holds a Bachelor of Science Degree from the University of Delaware (B.S. 2002) and a Juris Doctor from Widener University School of Law in Wilmington, Delaware (J.D. 2010). Christianna is admitted to practice before the Court of Appeals of Maryland, the United States District Court for the District of Maryland and the Court of Appeals for the District of Columbia. She concentrates her practice in the area of creditor’s rights, real estate, litigation, foreclosure, eviction and unsecured collections. Christianna also handles compliance related issues for Cohn, Goldberg & Deutsch, LLC, where she has been an associate since 2015. Ms. Kersey has written numerous articles for industry related publications and is a frequent speaker at industry events. |
Lance Olsen McCarthy Holthus, LLP x
Lance Olsen brings more than 25 years of experience representing the interests of institutional and individual creditors in all manner of default and litigation related matters. Mr. Olsen graduated magna cum laude with a degree in Economics from Western Washington University . In 1995, he earned his law degree from Seattle University, also magna cum laude. Mr. Olsen is AV rated, has been recognized by a variety of publications for outstanding legal work, has served in leadership positions for numerous professional organizations, and is a frequent lecturer on topics including bankruptcy, litigation, foreclosure and best practices in the area of default servicing. Mr. Olsen is admitted to practice law in the states of Washington, Oregon and Idaho as well as the Ninth Circuit Court of Appeals. |
Jeremy Wilkins Brock & Scott, PLLC x
Jeremy is the Managing Partner of the North Carolina Foreclosure Division of Brock & Scott, PLLC. Jeremy is responsible for the general foreclosure legal operations for the North Carolina Foreclosure Division. With over 16 years of experience, specifically in the Mortgage Default Industry, Jeremy oversees exposure to day to day operations of the North Carolina foreclosure process at Brock & Scott, PLLC, including overseeing all Power of Sale foreclosures in the North Carolina before the clerk of court, judicial foreclosures in Superior Court, title resolution (including title related litigation) and general mortgage finance litigation. Jeremy practices in both State and Federal Court. Jeremy is licensed to practice law in North Carolina (2004), Georgia (2009) and Virginia (2016). Jeremy is also licensed to practice in the United States District Courts for the Eastern and Western Divisions of North Carolina. Jeremy received his Juris Doctor from Nova Southeastern University at Fort Lauderdale, Florida in 2003 and his Bachelor of Arts in History from The University of Virginia in 2000 where he was also a member of the wrestling team. |
Jodie Cooper Fannie Mae x
Jodie Cooper has a Bachelor of Science in Speech Communication and is a certified Legal Assistant. Her career started as civil litigation paralegal for an insurance defense firm in California. In 2002, she accepted a position with Countrywide Home loans, moving to Texas with the company in 2004. At Countrywide (later Bank of America) she held several positions in REO, litigation oversight, and firm vendor management. In 2015 she joined Caliber Home Loans’ attorney oversight team. In August 2017, she accepted a position with Fannie Mae as a paralegal in their single-family litigation department. In February 2019, she transitioned to Fannie Mae’s Mortgage Default Counsel team as a firm manager, a role that brings together years of litigation and mortgage default servicing experience. |
Lunch Session: A New Perspective: An Update from USFN Leadership & Peer Networking
Pam Donahoo * USFN CEO x
Since November 2017, Pamela L. Donahoo is the CEO of USFN – America’s Mortgage Banking Attorneys. Previously Pam was the Executive Director of American Mensa for twenty years. She is a Certified Association Executive (CAE) and an ASAE Fellow. She is an active member and a past president of the Dallas Fort Worth Society of Association Executives, as well as a past Board member of both ASAE and TSAE. Pam has her Bachelor’s degree from the University of North Texas and her Master’s in Organizational Leadership from Lewis University. |
Kip Bilderback Millsap & Singer, LLC x
Kip J. Bilderback is a member the St. Louis based law firm Millsap & Singer, LLC, a leading creditors’ rights firm, providing representation to property owners, public housing agencies and mortgage loan servicers. He received his Bachelor of Arts in 1991 and Juris Doctoris, cum laude, in 1995 from St. Louis University. Mr. Bilderback is admitted to practice law in Missouri, Kansas, Kentucky, and Illinois. He currently serves as the President of the USFN. |
Sally Garrison The Mortgage Law Firm x
Sally E. Garrison received a B.A. in Economics, Environmental Science, and Political Science, from Claremont McKenna College in 1995. She received her J.D. from the University of Oklahoma, College of Law, in 2000. Before beginning her work in real estate litigation, Sally taught as an adjunct professor at OU’s College of Law, in the areas of Intellectual Property, Copyright, Contracts, and Law in Cyberspace. From 2001 to 2008, Sally worked as in-house counsel for OU, representing various departments and organizations. She is currently the managing member of The Mortgage Law Firm, PLLC, in Oklahoma, and is licensed in Oklahoma, Texas, and Arizona. Her work includes motion practice, non-jury and jury trial work, and appellate practice. She is also the Firm’s Client Relations and Marketing Liaison. In addition to firm work, she has consulted with local law firms to provide system efficiency and managerial advice. |
Doug Hannoy Feiwell & Hannoy, PC x
Douglas J. Hannoy Feiwell & Hannoy, P.C. Douglas J. Hannoy is the managing partner of the law firm of Feiwell & Hannoy, P.C. in Indianapolis, Indiana. The firm represents a number of mortgage companies and banks nationwide in regard to their real estate, foreclosure, and bankruptcy matters in the State of Indiana. Mr. Hannoy received his undergraduate degree from Indiana University and his J.D. degree from the Indiana University School of Law Indianapolis and was admitted to the bar in 1988. He is a member of the Indianapolis, Indiana State, and Seventh Circuit Bar Associations, American Bankruptcy Institute, National Association of Chapter Thirteen Trustees (Mortgage Liaison Committee), and USFN. Mr. Hannoy is a frequent lecturer and author on foreclosure and bankruptcy related topics. |
Doug Oliver McCalla Raymer Leibert Pierce, LLC x
As the Managing Partner of the Firm’s Illinois Foreclosure Department, Douglas Oliver focuses his practice primarily on real estate title clearance matters. Attorney Oliver oversees all of the legal issues, compliance, and process issues that pertain to the Illinois foreclosure process. Mr. Oliver is an experienced trial lawyer of over 20 years with a lengthy track record of success with contested title matters and appellate practice. Mr. Oliver has substantial experience in the trial of all title-related matters, including foreclosure. In addition to this, Mr. Oliver is a frequent speaker and panelist at default servicing and industry events. |
Jane Overbeck Hutchens Law Firm LLP x
Jane Overbeck has over 22 years’ experience in mortgage servicing and attorney client relations. In her position at Hutchens Law Firm, she is responsible for the default servicing side of the firm’s business, building relationships with key industry banking and mortgage industry leaders across the country for their cases in the Carolinas. Previously with Cenlar, Overbeck assisted with client portfolios and managing client requested Statement of Work process changes. Prior to that she spent 5 years with LPS (Black Knight) Default Outsource Operations as AVP of Client Relations and 10 years representing attorney firms nationwide. She currently serves as the Chair Person for the USFN Marketing Committee. She has a Bachelor of Science degree in Criminal Justice from the University of Dayton. |
Melody Jones Rickels McCalla Raymer Leibert Pierce LLC x
Melody Jones Rickels is the Managing Partner of McCalla Raymer Leibert Pierce, LLC’s Non-Judicial Foreclosure & Title Clearance Group (AL, GA, MS, & TX), as well as an owner of the Firm. She oversees the day to day non-judicial foreclosure operations in Georgia, Alabama, Texas, and Mississippi. Melody graduated from the University of Tennessee College of Law in 2005. She joined a small general practice firm post-graduation where she spent her days litigating family law cases, contract disputes, and insurance matters. Melody joined McCalla Raymer Leibert Pierce, LLC in 2008 as an associate in the foreclosure department. For two years prior to taking the helm of the Non-Judicial Foreclosure & Title Clearance Group, she managed the Firm’s Eviction Group, including its expansive National Eviction Outsourcing (“EVO”) platform. Melody is licensed to practice law in the states of Georgia, Alabama, Mississippi, Illinois, Texas, and Washington DC. She is an active member of multiple trade associations and a frequent panellist/speaker at industry conferences, traveling throughout the year to conduct in-house trainings on Foreclosure, Title, Leadership, and Compliance. In 2015, 2016, and 2017 Melody was voted a “Rising Star” by Georgia Super Lawyers Magazine. In 2016 Melody was named one of Housingwire’s “Rising Stars: 50 Young Leaders Energizing the Housing Industry.” She was also a recipient of the 2016 ALFN JPEG “Picture of the Future” award. In 2020, Melody was named one of DSNews’ Top 25 Women in Law. |
Robert Wichowski Bendett & McHugh, PC x
Robert Wichowski is a Principal of Bendett & McHugh and the Managing Attorney of the firm’s Litigation Department, representing lenders in contested foreclosures, defensive and affirmative litigation. He speaks at local, regional and national seminars and round tables across the country in addition to conducting individual on-site training for clients. Rob has also authored many default servicing related articles and co-authored several publications. |
Hot Topics Session: Focus on the New Normal, 2022 Edition
Doug Oliver * McCalla Raymer Leibert Pierce, LLC x
As the Managing Partner of the Firm’s Illinois Foreclosure Department, Douglas Oliver focuses his practice primarily on real estate title clearance matters. Attorney Oliver oversees all of the legal issues, compliance, and process issues that pertain to the Illinois foreclosure process. Mr. Oliver is an experienced trial lawyer of over 20 years with a lengthy track record of success with contested title matters and appellate practice. Mr. Oliver has substantial experience in the trial of all title-related matters, including foreclosure. In addition to this, Mr. Oliver is a frequent speaker and panelist at default servicing and industry events. |
Nolan Turner Carrington Mortgage Services, LLC x
Nolan Turner is the Managing Director for Carrington Mortgage Holdings. He heads strategic initiatives, growth / revenue objectives, and industry partnerships across Carrington’s 9 vertically integrated companies and 4,000 employees. Nolan has touched a plethora of business and finance operations throughout his career with a special emphasis on Mortgage Lending (Wholesale, Retail and Correspondent), Mortgage Servicing, and Default Management (REO disposition, Property Preservation, Title & Settlement Services). Nolan has hands on experience in Capital Markets, RMBS Securitization, and both the buy / sell side of whole loan trading, Non-Performing / Re-Performing Loans, Mortgage Servicing Rights, and GNMA early buy outs. Prior to joining Carrington in 2010, Nolan held executive leadership roles within the Investment Bank at Wachovia, Wholesale Mortgage Operations at World Savings, and Real Estate Development Operations for East-West Partners. |
Randall McHugh Bendett & McHugh, PC x
Randy is a shareholder and the executive vice president of Bendett & McHugh, P.C. and joined the firm in 1991. He is admitted to practice law before the Connecticut Bar and the District Court for the District of Connecticut. Randy is currently the Co- Managing Attorney for several practice groups within the firm and oversees some of the firm’s operational functions. He has been very active in the industry on a national level by attending and speaking as a panelist or lead facilitator at many USFN conferences and has authored many default servicing related articles and co-authored several publications including a foreclosure and bankruptcy section in the USFN’s well-known National Mortgage Servicer’s Reference Directory (NMSRD). Randy has been selected for inclusion in the 2010- 2021 editions of The Best Lawyers in America in the practice area of Mortgage Banking Foreclosure Law and has also achieved an AV Preeminent Peer Rating from Martindale-Hubbell which Martindale describes as the gold standard in attorney ratings. |
GSE Session: Zooming in on the GSEs & Agencies
Sally Garrison * The Mortgage Law Firm x
Sally E. Garrison received a B.A. in Economics, Environmental Science, and Political Science, from Claremont McKenna College in 1995. She received her J.D. from the University of Oklahoma, College of Law, in 2000. Before beginning her work in real estate litigation, Sally taught as an adjunct professor at OU’s College of Law, in the areas of Intellectual Property, Copyright, Contracts, and Law in Cyberspace. From 2001 to 2008, Sally worked as in-house counsel for OU, representing various departments and organizations. She is currently the managing member of The Mortgage Law Firm, PLLC, in Oklahoma, and is licensed in Oklahoma, Texas, and Arizona. Her work includes motion practice, non-jury and jury trial work, and appellate practice. She is also the Firm’s Client Relations and Marketing Liaison. In addition to firm work, she has consulted with local law firms to provide system efficiency and managerial advice. |
Lisa Caffrey Fannie Mae x
Lisa Caffrey is Associate General Counsel at Fannie Mae. Lisa is responsible for providing legal advice and support to several single-family servicing policy and regulatory areas including debt collection, disaster response, liquidation workouts, property insurance, property inspections and preservation, and reverse mortgages. Prior to joining Fannie Mae in 2010, Lisa was Associate General Counsel at Bank of America supporting reverse mortgage originations. She has served as in-house counsel for mortgage originations and servicing for over 25 years. |
Rita Falcioni U.S. Dept. of Veterans Affairs x
Rita M. Falcioni serves as the Department of Veterans Affairs Central Office Loan Management Supervisor in Loan Guaranty Service. In her capacity, she directs the formulation of regulations, policies, and procedures relating to the supplemental servicing, oversight, termination, guaranty claim payment and post audit of VA-guaranteed loans. Ms. Falcioni began her career with VA at the Cleveland Regional Loan Center in 1996 as a Loan Service Representative. She also held the positions of Loan Administration Team Leader, Loan Administration Servicing Officer, and Loan Administration Officer before she joined the VA Central Office team in September 2014. Ms. Falcioni earned her Bachelor of Arts degree from Kent State University, where she graduated with honors. Ms. Falcioni is married with three children, works remotely for VA Central Office and resides in Strongsville, OH. |
Closing Session: The Final View: Forum Recap & Industry Predictions
Caren Castle * The Wolf Firm, A Law Corporation x
Caren Jacobs Castle is a Senior Mortgage Servicing Attorney at The Wolf Firm, A Law Corporation. Ms. Castle has nearly 40 years of experience in the mortgage servicing industry and many honors. She is a past president of USFN and was the organization’s first female president. She also served as the first Chairperson of the Board of The Legal League 100. Ms. Castle was recognized by Housing Wire in 2011 as an influential woman in the housing industry, was honored by FiveStar in 2011 for outstanding leadership and service to the housing industry, received the USFN member of the year award in 2012, and the USFN Founders Award in 2020. She has participated on numerous high level committees including committees within the US Department of the Treasury and the Mortgage Bankers Association of America and CA MBA. Ms. Castle speaks extensively throughout the country on mortgage servicing related issues and has been a featured speaker at numerous national MBA Servicing Conferences, USFN, ALFN, and Legal League 100 events. |
Greg Campbell Aldridge Pite, LLP x
Greg Campbell is a Partner in Aldridge Pite, LLP’s Bankruptcy Department where he manages the firm’s loan portfolio in Chapter 11, 12, and SubchapterV reorganizations. Mr. Campbell’s representation includes defending clients in Chapter 11 bankruptcy and adversary proceedings; including objections to confirmation of Chapter 11 Plans, actions to dismiss cases for bad faith, contested sales of real property, cramdowns, claim objections, contempt proceedings, and defense of stay/discharge violations. Mr. Campbell has served as a panelist at financial servicing seminars and his work has been published in numerous legal journals. Mr. Campbell holds a Juris Doctor from the University of San Diego School of Law and a Bachelor of Arts in Law & Society from the University of California – Santa Barbara. He is licensed to practice law in California and the U.S. District Courts for the Central, Eastern, Northern, and Southern Districts of California. |
James Clarke Orlans PC x
James E. Clarke, Senior Executive Counsel, Orlans PC William Mitchell College of Law, J.D.; University of Central Florida, B.S. Specializes in foreclosure, bankruptcy and creditor representation. Mr. Clarke is admitted to the United States Court of Appeals for the 4th Circuit, United States Court of Appeals for the District of Columbia Circuit, Federal District Court in Eastern and Western District of Virginia, Federal District Court District of Maryland, Federal District Court District of Columbia. He is a member of the State Bars of Florida, District of Columbia, Maryland, Virginia and West Virginia. He is a member of the Loan Administration Committee of the Mortgage Bankers Association. He currently serves on the board of directors for USFN. He has been a licensed attorney since 1993. |
Jan Duke a360inc x
Jan Duke is the COO and lead consultant at a360inc. In this capacity, she provides strategic leadership for the company and utilizes her extensive industry experience to create customized solutions to resolve operational challenges for clients. Her primary focus is consulting in the areas of technology solutions, organizational structure, and business-process improvement. She also oversees business development efforts, product management, and solutions delivery. Jan began her career in the consumer-packaged goods industry and later moved to the legal field where she has held senior leadership positions in human resources, information technology, support services, operations management, and compliance. With 20 years of experience in the industry, she can leverage her knowledge to assist client firms in meeting their performance and fiscal objectives. |
Ashley Misener M&T Bank x
Ashley M. Misener is Senior Vice President of the Foreclosure Support Unit at M&T Bank. In her role, she oversees daily operations of Foreclosure: Referral, Quoting, Document Execution, Pre-Sale Review and Active Military. She manages Acquisition Support and Strategic Workflow Analytics for Foreclosure, Bankruptcy and Property Preservation. Ashley led her division to transition employees to Work From Home at the start of the pandemic and is coordinating the Return to Office initiative. Ms. Misener received her bachelor’s degree from Niagara University, where she majored in Political Science and minored in Women’s Studies, Middle Eastern and Islamic Studies, and Law and Jurisprudence. She obtained her Paralegal Certification from Canisius College. Ashley continued her education at Medaille College, earning her master’s degree with a concentration in Organizational Leadership. |
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