In-depth collaborative learning sessions designed to build knowledge and stimulate discussions on trending industry topics
Click here for details on our new 2026 USFNgage sessions!

What is USFNgage?

How it Works
USFN is reinventing the traditional webinar with our new complimentary virtual learning series USFNgage. In these 90-minute in-depth sessions, we aim to expand and enrich learning by increasing participation and dedicating more time to each topic. Unlike traditional webinars, USFNgage sessions are designed to be collaborative with speakers and participants engaging face-to-face on camera. By participating in USFNgage sessions, you'll:
  • Gain enhanced knowledge of important topics impacting the mortgage servicing industry
  • Explore best practices and leverage the expertise of other participants
  • Find practical tools to implement in your business and share with your team
  • Expand your professional network​ ​
USFNgage sessions will utilize a Zoom meeting format where speakers will engage directly with participants face-to-face. Participants should come prepared to enable their video, unmute themselves, and engage with both speakers and fellow participants. Participation in USFNgage sessions will include:
  • Non-verbal communication via Zoom (reactions, written comments/questions via chat); and,
  • Verbal communication (answering questions and sharing experiences aloud).

​In addition, USFNgage sessions will use breakout rooms to facilitate smaller group discussions and collaboration. Participants will spend time working in smaller groups on an assigned topic and will develop a brief group report that will be presented to all participants during the session.  ​

Who Should Attend USFNgage
Sessions are open to all USFN members and client organizations including mortgage servicers, government-sponsored enterprises, banks, lenders, and other financial institutions involved in the servicing of defaulted loans. While educational content is appropriate for servicers of all experience levels, those with 5-10 years of experience, including mid-level managers, will find these sessions most beneficial. USFN members of all experience levels will also find these sessions beneficial.

Upcoming USFNgage Sessions

DECEMBER 3 | 1-2:30 p.m. CT

What Just Happened?! A Candid Year-End Conversation on Servicing’s Biggest Issues
Session Overview: This session delivers a candid, no-filters discussion of the most consequential developments that shaped mortgage servicing over the past year, from regulatory shifts to market disruptions. Attendees will gain clear perspective on what mattered most, what caught the industry off guard, and what these lessons mean heading into the year ahead.​
Sponsored by Mortgage Connect
Date
August 6

Time
1-2:30 p.m. CT

Moderator
Carie Anne Deal
McCabe

Panelists
Mike Cavallaro
Valon Mortgage​

Brian Nicholas
McCalla Raymer Leibert Pierce, LLP

Laura Packard
Sagent

Jorge Rios-Jimenez
The Mortgage Law Firm, PC
​Thank you to our ​USFN President Circle Sponsor Sagent ​for supporting this USFNgage session.

Smart Tech, Real Impact: AI & Innovation in the Servicing Ecosystem

Session Overview

Please join us for a complimentary USFNgage session exploring how Artificial Intelligence and emerging technologies are driving meaningful innovation across the mortgage servicing ecosystem, from operational efficiency to enhanced borrower engagement. Attendees will learn how to move beyond hype to implement smart, compliant solutions that deliver real, measurable impact. 

​Session content and discussion topics are subject to change as the program develops.

​Breakout 1: Beyond the Buzz: Putting AI to Work
  • Where are you currently using AI, and what results have you seen?
  • Which servicing processes seem like the best candidates for AI, and which should remain human-led?
  • What AI use cases are you still hesitant to implement, and why?
  • How are you measuring whether an AI initiative is actually delivering value?
  • What advice would you give an organization just beginning its AI journey?
​
Breakout 2: The Innovation Toolbox: Emerging Tech That Delivers
  • Which emerging technologies (automation, APIs, low-code platforms, analytics, digital workflows, etc.) are making the biggest impact in your organization?
  • When does a low-code/no-code solution make sense versus custom development?
  • What technology investments have exceeded expectations — or fallen short?
  • How do you prioritize new technology when budgets and resources are limited?
  • What technology trends do you think will have the biggest impact over the next 3–5 years?
 
Breakout 3: Innovation Without Compromise: AI, Risk & Compliance
  • How is your organization updating policies and governance to address AI and emerging technologies?
  • What compliance or regulatory concerns keep you up at night when adopting new technology?
  • How are you balancing innovation with security, privacy, and data protection requirements?
  • Who should be involved in approving and monitoring AI solutions across the organization?
  • What best practices have helped your organization implement technology responsibly?
 
Breakout 4: People, Process & Change: Making Innovation Stick
  • What has been your biggest challenge in getting employees to adopt new technology?
  • How are you preparing your workforce for AI-enabled processes and decision-making?
  • What skills or roles are becoming more important as technology evolves?
  • How do you encourage experimentation while managing operational risk?
  • Looking ahead, what organizational changes will be necessary to stay competitive?

Agenda

  • Welcome/orientation
  • ​Speaker presentations to introduce each of the breakout topics
  • Breakout room collaboration - Participants will choose the topic they want to explore further, then work with other participants to share ideas, ask questions, brainstorm solutions, and explore best practices.
  • Group reports - Each breakout group will present a brief report on their selected topic to all participants.
  • Wrap-up, next steps, and announcements.​

Technology Requirements

Zoom Functionality
To maximize the functionality of Zoom during USFNgage sessions, including the ability for you to place yourself into your preferred Breakout Room, it is essential you have the latest version of Zoom downloaded to your computer. To verify your version, click on zoom.us, then Check for updates. ​
equipment
It is recommended that you log into the Zoom meeting link via a laptop/computer, instead of a tablet, smartphone, or other electronic device, for an optimal learning and networking experience. ​
accessibility
Captions will be enabled for all USFNgage sessions, but should you require any additional accommodations to fully participate, please email us at [email protected] with as much advance notice as possible.

Access Resources

​Click the resources button to access post-session handouts and PPTs.