Module 1: Finding the Communication Zenith Among Borrowers, Firms & Servicers
We’ll explore how to improve communication between servicers, law firms, and borrowers. We’ll tackle possible pitfalls related to successors-in-interest and the Servicemembers Civil Relief Act. We’ll also analyze how to cooperatively handle qualified written requests, consumer complaints, and threats of litigation. Finally, we’ll review best practices for handling ongoing pandemic-related issues.
Successors in Interest & Potential SIIs
Module 2: Understanding Title Issues
This module features an overview of the title claim process and select investors’ requirements for title resolution. We’ll discuss effective non-judicial methods of curing major title defects. We’ll also take a look at common mortgage execution issues and scenarios involving easements, encroachments, and lack of access, and detail how best to resolve these problems.
Title claim process
What are some ways to cure major issues non-judicially?
Payoffs & Reinstatements
Module 3: Avoiding the Pitfalls in Payoffs & Reinstatements
Module 3 examines the potential perils in the world of payoffs and reinstatements. We’ll provide a basic overview of the request process for reinstatement and payoff figures, what can and cannot be included in said amounts, and what special considerations need to be made. We’ll also delve into the definition of “good funds” and the timing issues attendant to various funding methods. Lastly, for situations in which errors are made with respect to payoff/reinstatement quotes and/or payments tendered, we’ll provide guidance regarding how to most efficiently resolve such mistakes.
Requests for figures
Who is requesting?
Module 4: Contested Issues
In this module, we’ll break down the issues associated with contested default management. We’ll define and analyze contested cases in both judicial and non-judicial contexts. We’ll take a look at common pleadings used in judicial matters, along with standard defenses presented by borrowers. We’ll conclude our deep dive with a discussion of documentation issues and a look forward to possible litigation on the horizon involving Reg. X compliance.
What constitutes a contested case?