What is CASE Files?

USFN CASE Files is a four-part virtual workshop series designed to build on our popular Learning Lab Series, providing deep-dive sessions with real-world applications and practical examples for the topics most affecting your daily operations.

CASE Files is developed especially for servicers and USFN members with mid-level industry experience (5-10 years) who are looking to dig into the nuances of their work. If you're new to the default servicing industry with less than 5 years of experience, we recommend you start with USFN Learning Labs virtual education program before proceeding with CASE Files. If you're cross-training from another team or department with less than 10 years of experience, you'll find value in both Learning Labs and CASE Files based upon your interest areas and training needs. 

Click on the tabs below to learn more about CASE Files.
  • CONTENT
  • APPLICATION
  • SPEAKERS
  • EXAMPLES
Building on the core concepts first introduced during Learning Labs 1.0, 2.0, and 3.0, the 30-minute sessions in this virtual workshop series go beyond recalling basic terms and definitions. As we prepare you for implementation, you can expect a deeper dive into topics that may cause you to stumble in your daily operations.
This series is practical vs. purely academic. You will leave with the knowledge and confidence to apply session takeaways to the real world. Although your state or circumstance may not be represented during every session, you'll have access throughout the series to USFN members in your local jurisdiction for specific guidance.
Each module is led by two to three carefully chosen USFN member firm speakers. With fewer voices, you can expect more in-depth analysis and informal discussion between the speakers themselves. Speakers are selected to ensure a range of different but balanced perspectives on the presented topics.
Founded on practical examples rooted in state case law and rules, speakers share succinct state examples with broader application to you and your case files. In addition to discussing the "why" behind an occurrence, we'll also cover how it applies to other states and circumstances.

A Four-Part Series

Title

Available now for online access

Administrative/ Procedural Issues

Available now for online access

Post-sale

Available now for online access

Operations

Available now for online access

How to Register

Each USFN CASE Files module offers real-world applications, case studies, and experiences with examples. These 30-minute sessions will be released asynchronously weekly in October and available to watch at your convenience. Should a question arise while watching the recorded modules, information will be provided for you to access USFN members in your local jurisdiction, and contact information for the speakers will also be provided.
FALL 2024 • SERIES 4:
OPERATIONS
  • Real-world application
  • State examples/case studies
  • On-demand access​
  • Knowledge checks/digital badges

Series 4: Operations

SERVICER & GSE REGISTRATION
FREE
Content most beneficial for beginner to intermediate staff
​with 0-10 years of experience
Register now to receive access to all four modules in the series.

Series 4: Operations

USFN MEMBER REGISTRATION
$99
Offer cross-training opportunities to junior associates or use as a new staff onboarding tool.
Register now to receive access to all four modules in the series.
FOR SERVICERS: Want to register your entire team? For group registrations, email [email protected].

Catch up on CASE Files Series 1, 2, & 3!

Access is still available for the first three series of USFN's newest virtual workshop. All modules are now available online for on-demand viewing. Registration is free for Servicers and GSEs. USFN Members can access all four modules for just $99 per series.

SERIES 1: TITLE

  • Module 1 - Condominium & Municipal Superliens
  • Module 2 - Municipal Sales & Liens
  • Module 3 - Senior Sale Coverage & Bidding
  • Module 4 - Interpleader & Surplus Issues​

SERIES 2: ADMINISTRATIVE/ PROCEDURAL

  • Module 1 - GSE Timelines
  • Module 2 - Document Execution
  • Module 3 - The Probate Process
  • Module 4 - Deed in Lieu

SERIES 3: POST-SALE

  • Module 1 - Post-sale Administration
  • Module 2 - REO Pitfalls
  • Module 3 - Audits/Objections
  • Module 4 - Financial Audits

Fall 2024 Series Highlights

The fourth and final CASE Files Webinar Series is focused on Operations. Sessions will include information and discussion on:
  • Client systems and maintenance
    • What a client system does
    • Maintenance options
    • Things to keep in mind
  • Referral packages
    • Data is the foundation
    • Documents are the framework
    • Sharing important details with the borrower
  • Milestones and scorecards
    • How to make a scorecard work for you
    • Key performance indicators
    • Effective scorecards
    • Scorecard challenges 
  • Automation
    • Automation and efficiency
    • What tasks are currently being automated?
    • Current limitations on automation
    • The split between AI and automation

Series 4 Timeline

Content Disclaimer
All content, presentations, handouts, emails, website content, mobile app content, etc. provided by USFN in its publications, in connection with USFN events and otherwise (“Content”) is for educational purposes only, and should not be considered legal advice or a legal opinion. Every matter is different and poses a unique set of facts and circumstances. Legal advice can only be provided after analysis of all the facts and circumstances of a particular matter. In addition, all Content is current only through the date it is provided, and may change after that date due to changes in the law, custom, industry standards or best practices. We suggest that you consult with your USFN local counsel if you wish to retain a firm to provide legal advice on a particular issue or matter. Please do not hesitate to contact USFN for contact information for our firms for that purpose.